Return & Exchange Policy

1. 30-Day No-Reason Return

Chakraia offers a 30-day no-reason return policy from the date of delivery. Returns must meet the following conditions:

• • Item has not been worn, used, or cleaned
• • Original packaging is intact (including branded gift box, dust bag, etc.)
• • All accessories are included (certificates of authenticity, care cards, tags, etc.)

2. Non-Returnable Items

The following items are not eligible for return or exchange:

• • Custom-made products (engraved pieces, bespoke designs, made-to-order sizes)
• • Items that have been worn or damaged due to misuse
• • Earrings (not eligible for no-reason returns due to hygiene concerns)
• • Return requests submitted after the 30-day window

3. Return & Exchange Process

Please follow these steps to initiate a return or exchange:

• • Step 1: Contact us — Email info@chakraia.com with your return request, order number, and photos of the item
• • Step 2: Submit request — After review, you'll receive a return confirmation and shipping address
• • Step 3: Ship the item back — Pack the item securely and send it via a trackable courier service
• • Step 4: Quality inspection — We'll complete our inspection within 3 business days of receiving the item
• • Step 5: Refund or replacement — Once approved, we'll process your refund or ship the replacement per your preference

4. Refund Information

Refunds are processed as follows:

• • Refunds are issued to the original payment method
• • Processing time is 5–10 business days after quality inspection approval
• • For non-quality-related returns, shipping costs are borne by the customer
• • For quality-related returns, shipping costs are covered by Chakraia (see Section 6)

5. Exchange Policy

If you'd like to exchange, you may request a different size or specification of the same product. Exchanges are subject to availability. If the requested variant is out of stock, we'll notify you and discuss a refund or backorder option. Exchanged items must also meet the condition requirements outlined in our 30-day return policy.

6. Quality Issue Resolution

If you receive a product with a quality defect (such as a damaged crystal, loose setting, or faulty clasp), please contact us as soon as possible after delivery with photos of the issue. Once confirmed, we'll arrange a free return or exchange, with all shipping costs covered by Chakraia.

7. Contact Us

For any questions about returns or exchanges, please email info@chakraia.com. We'll respond within 24 hours on business days.